1. After loging into the Phonic RMA Website ( http://www.phonic.com/warranty/index.php ), you will find a “View Previous Requests” option.

All of our available manuals are available for download on our website. Each user’s manual is available in four languages: English, Spanish, Traditional Chinese and Simplified Chinese, and more translations may be available. We are continuously working on translating Phonic manuals for our worldwide customers. If the manual you seek is not available in your native language, or you have specific questions concerning the operation of your Phonic purchase, please write us at support@phonic.com. Alternatively you may contact our distributor in your country.

Absolutely, the Helix Board 12 FireWire, Helix Board 18 FireWire, Helix Board 24 FireWire, Helix Board 12 FireWire MKII, Helix Board 18 FireWire MKII, Helix Board 24 FireWire MKII, Firefly 302 and Firefly 808 are all compatible with Vista with the latest driver (at the time of writing this article, the latest driver is version 4.1.8 for the Firefly and Helix Board MKIIs; version 2.44 for the original Helix Boards). You can download the latest driver at http://doc.phonic.com.

Account Registration:

Thank you for using Phonic gear. Please contact your nearest authorized Phonic distributor for all service and repair issues. You can locate a distributor in your area at http://www.phonic.com/where/.

Many of the downloadable files from Phonic’s online help center are compressed “zip” files, therefore should be uncompressed before installing or viewing. If you install a program such as winrar (a trial version is available at http://www.rarlab.com/download.htm), you should have no problem opening this file (other options may be winzip, or zipmagic, depending on which you wish to install).

Some of Phonic’s gear have universal power supplies that allow voltages from 100V to 250V (50/60Hz) to be used without a hassle, but please check your user’s manual to be sure before using a unit overseas. If you want to use any Phonic product in a foreign country with a different voltage range than specified on the unit, then we advise using a power converter to get the correct voltage to your device. This, however, is not a long-term solution and it’s best to get your local Phonic service center to perform a slight modification to the power supply to allow local voltages to be used. Also, users should not under any circumstances remove the grounding pin from their AC cables, as doing so can be dangerous and lead to performers and engineers receiving electric shocks.

You can now download user’s manuals and specifications online. Simply go to the Download page of our help section (http://doc.phonic.com/), and select on the product model you need from the appropriate the drop down menu on the page. Your download will begin immediately in another window. If you are using a pop-up blocker, please turn it off now to proceed with your download.

Phonic does not release circuit/schematic diagrams to consumers, and advice users to not attempt any self repairs, as doing so voids all warranties. International (non-US) clients should contact their local Phonic distributor for service or repair.