Firefly 302 and 808: low signal level on the Mac?
Installing the mixing software should help rectify this problem:：
(more...)Can the PAA3 run on a Mac with an Intel Chip?
Provided you’re running both OSX and Windows XP on the system, you can switch to Windows XP and use that for the PAA3 software. Unfortunately Mac OSX is not supported at this time.
Are the Helix Board and Firefly units compatible with Windows Vista?
Absolutely, the Helix Board 12 FireWire, Helix Board 18 FireWire, Helix Board 24 FireWire, Helix Board 12 FireWire MKII, Helix Board 18 FireWire MKII, Helix Board 24 FireWire MKII, Firefly 302 and Firefly 808 are all compatible with Vista with the latest driver (at the time of writing this article, the latest driver is version 4.1.8 for the Firefly and Helix Board MKIIs; version 2.44 for the original Helix Boards). You can download the latest driver at http://doc.phonic.com.
Software downloads for Phonic products
Lost the software CD that came with your PAA2, PAA3, Helix Board or Firefly? Now software for Phonic’s products may be downloaded at http://doc.phonic.com/.
Obtaining Replacement Power Supplies and Other Parts
Thank you for using Phonic gear. Please contact your nearest authorized Phonic distributor for all service and repair issues. You can locate a distributor in your area at http://www.phonic.com/where/.
(more...)I downloaded a file from your website, but I’m having trouble using it
Many of the downloadable files from Phonic’s online help center are compressed “zip” files, therefore should be uncompressed before installing or viewing. If you install a program such as winrar (a trial version is available at http://www.rarlab.com/download.htm), you should have no problem opening this file (other options may be winzip, or zipmagic, depending on which you wish to install).
Firefly 302 Power Voltage Requirements
Please note that Firefly 302 can only accept 12 input, either from DC 12V Adapter or Mac Notebook’s IEEE 1394 12 V Bus. Therefore, it is not suitable for DC 24V to 30V operation.
(more...)What is the latency on your Helix Board Mixers?
Both the USB and FireWire Helix Boards have zero-latency - meaning that they have no noticeable delay. Latency can be caused by a bottle-neck somewhere between your mixer/interface and your DAW software. Quite commonly, your interface will not send the signal fast enough to the computer, causing the delay; however this is not the case with the Helix Boards.
(more...)Do I need the Performer Speakers to use the Phonic Wireless Systems?
No, not at all. The WM60 (mono) and WM70 (stereo) transmitters can be used in conjunction with our WM40 and WM400 receivers. The WM40 are design specifically for our Performer Active speakers, however the WM400 can be connected to any Active speaker, preferably with XLR inputs.
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