Though advertised as including stereo power amplifiers, some users have been surprised to find that their audio is coming out mono. Just to clarify, the power amplifiers in the Powerpods 620 and 740 are indeed stereo - and they work independently of one another - however the mixers themselves are mono. Therefore, stereo devices connected to the ’stereo’ input channels on these mixers will have their audio summed and sent through as a mono signal.
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Though the FireWire return signal cannot be routed to the AUX inputs, if users want to add additional effects to the return signal they are able to route the signal to the Control Room outputs using the “FireWire & 2T Return” button in the Control Room section. Use the Control Room outputs to send the signal to the external processor, and return these signals through the AUX Returns as you normally would.
If you would like to directly monitor the tracks you are recording in Cubase (or other DAW software - though we’re sticking to Cubase for the purposes of this article), first you will need to set your tracks up in Cubase. Once you’ve done so, and you’re ready to record, click the small speaker icon in your track details (seen in the image at the bottom of this article). This button will allow you to directly monitor your recorded audio. The signal will be returned directly to the Helix Board or Firefly unit for monitoring.
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1. After loging into the Phonic RMA Website ( http://www.phonic.com/warranty/index.php ), you will find a “View Previous Requests” option.

2. After clicking on the “View Previous Requests” option, you can see all previously sent Warranty Requests.
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This is most probably caused by interference of some sort, and the most common source of this would be from your graphics card. It is advised that you keep about 1 or two slots between your FireWire card and your graphics card to help avoid such a noice occuring.
Provided you’re running both OSX and Windows XP on the system, you can switch to Windows XP and use that for the PAA3 software. Unfortunately Mac OSX is not supported at this time.
Account Registration:
Click on the Register link on the top of Phonic’s website or go to [ http://www.phonic.com/index.php?target=profiles&mode=add&ssolang=en ]
Please fill out the field below. Fields with (*) are required.
Please enter the verification characters you see in this picture below and submit “Register” buttom .
You will receive a “New customer profile notification” Email from Phonic Corporation within 48 hours.
Important Note: Due to the confidential nature of service manuals and technical bulletins, accounts are not granted service manual access automatically. If you are an authorized distributor or service center, please send an email to your Phonic account rep after registration to request access.
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