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Stereo audio from the Powerpod 620 Plus or Powerpod 740 Plus?

Though advertised as including stereo power amplifiers, some users have been surprised to find that their audio is coming out mono.  Just to clarify, the power amplifiers in the Powerpods 620 and 740 are indeed stereo - and they work independently of one another - however the mixers themselves are mono.  Therefore, stereo devices connected to the ’stereo’ input channels on these mixers will have their audio summed and sent through as a mono signal.

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I want to use my Helix Board’s FireWire return signal with an external processor. How do I route the signal to the AUX sends?

Though the FireWire return signal cannot be routed to the AUX inputs, if users want to add additional effects to the return signal they are able to route the signal to the Control Room outputs using the “FireWire & 2T Return” button in the Control Room section.  Use the Control Room outputs to send the signal to the external processor, and return these signals through the AUX Returns as you normally would.

Direct Monitoring with the Firefly or Helix Board?

If you would like to directly monitor the tracks you are recording in Cubase (or other DAW software - though we’re sticking to Cubase for the purposes of this article), first you will need to set your tracks up in Cubase.  Once you’ve done so, and you’re ready to record, click the small speaker icon in your track details (seen in the image at the bottom of this article).  This button will allow you to directly monitor your recorded audio.  The signal will be returned directly to the Helix Board or Firefly unit for monitoring.

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Looking up the RMA status of a product

1. After loging into the Phonic RMA Website ( http://www.phonic.com/warranty/index.php ), you will find a “View Previous Requests” option.

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2. After clicking on the “View Previous Requests” option, you can see all previously sent Warranty Requests.

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I hear a noise when recording with the Helix Board / Firefly. What could be wrong?

This is most probably caused by interference of some sort, and the most common source of this would be from your graphics card.   It is advised that you keep about 1 or two slots between your FireWire card and your graphics card to help avoid such a noice occuring.

Product Tutorial Videos

The following are videos produced by Phonic in the hopes that they can help customers better understand their products. Press the play button on any of the videos to begin.

 

Studio Wizard - Studio Monitor Control Center

 

Sound Ambassador 35 Deluxe - Portable PA System

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Firefly 302 and 808: low signal level on the Mac?

Installing the mixing software should help rectify this problem:
Firefly 302 Mac OS Software
Firefly 808 Mac OS Software

Can the PAA3 run on a Mac with an Intel Chip?

Provided you’re running both OSX and Windows XP on the system, you can switch to Windows XP and use that for the PAA3 software.  Unfortunately Mac OSX is not supported at this time.

Are the Helix Board and Firefly units compatible with Windows Vista?

Absolutely, the Helix Board 12 FireWire, Helix Board 18 FireWire, Helix Board 24 FireWire, Helix Board 12 FireWire MKII, Helix Board 18 FireWire MKII, Helix Board 24 FireWire MKII, Firefly 302 and Firefly 808 are all compatible with Vista with the latest driver (at the time of writing this article, the latest driver is version 2.44 for the Firefly and Helix Board MKIIs; version 2.33 for the original Helix  Boards). You can download the latest driver at http://doc.phonic.com.

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  • Click on the Register link on the top of Phonic’s website or go to [ http://www.phonic.com/index.php?target=profiles&mode=add&ssolang=en ]
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  • You will receive a “New customer profile notification” Email from Phonic Corporation within 48 hours.
  • Important Note: Due to the confidential nature of service manuals and technical bulletins, accounts are not granted service manual access automatically. If you are an authorized distributor or service center, please send an email to your Phonic account rep after registration to request access.

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