First, use the AUX/EFX controls on all necessary input channels to adjust the signal sent to the built-in EFX processor. Select the Effect you wish to use and adjust the AUX 2 return control (which controls the EFX processors signal level) to an acceptable degree. (On the Helix Board 24 FireWire MKII, the AUX 3... more

To ensure the best computer recording experience, please make sure your computer meets the minimum requirements Helix Board requires. Please note that these are the very minimum requirements and its strongly advised that your computers specifications exceed those that follows. This will enable you to make the most... more

There could be any number of reasons for your Helix Board or Firefly not to communicate with your Mac. There are a few things that can be done to try and fix this problem, however. Number 1: Shut down the computer. Disconnect all FireWire devices and all other cables, except the keyboard and mouse... more

Disengage all solo buttons on the Helix Board and make sure the solo indicator beside the main level meter is not lit up. Press the FireWire button in the control room source section. Plug your headphones into the Phones output jack and adjust the control room volume control to the appropriate position.... more

Users may get this message when trying to run the Helix Board or Firefly devices on their computer. Windows will show this error when a driver cannot be loaded, meaning that the initial installation of the Helix Board or Firefly driver was unsuccessful. If you go to "Start" > "Control Panel" > "Add or Remove... more

Q: Id just like to know if I can use my preamps with the Helix Board FireWire, and if there are any buttons that I need to push to get it to work? A: The Helix Board Firewires inputs themselves actually act as pre amps (and extremely low-noise ones, at that) and there's no need to add additional pre amps.... more

Q: When recording with the Helix Board, I want to add the Compressor (or other signal processor) to my channels signal. How do I do this? A: To record any input channel with a signal processor (compressor, equalizer, limiter, etc.), you need to apply the effect before the signal reaches the mixer. So, for... more

Q: I have the earliest version of the Helix Board FireWire mixer and I want to change the signal that is sent through the FireWire interface from a post-fader signal to pre-fader one. What can I do? A: Early models of the Helix Board FireWire mixers did not feature the pre/post button that later MKII models... more

Problem VST instruments and effect plug-ins can only be monitored with very high latencies. Cause The audio signal can only be monitored delayed by the system’s latency and it is most likely that an audio card without ASIO 2.0 drivers and correspondingly high latencies is in use. It can also be... more

Problem We have found that many plug-ins and other applications do have severe problems when more than two CPUs (virtual or not) are used. Though Nuendo and Cubase are capable of dealing with more than two processors, the plug-ins and instruments loaded into the host may not. Solution If you are running a... more