Service / Warranty
1. 
Product Warranty
Product Warranty
Phonic stands behind every product we make with a no-hassles warranty. Warranty coverage may be extended, depending on your region. Phonic Corporation warrants their products for a minimum of one year from the original date of purchase against defects in material and workmanship under use as instructed by the users... more
2.
Obtaining Warranty Service
Obtaining Warranty Service
Please first make sure that you've read the users manual that came with your product thoroughly. If you lost your manual, you may download a PDF copy from our Online Download Center .
You can also find answer to frequently asked questions by browsing through our Knowledgebase.
Contact our Technical... more
3.
Obtaining Replacement Power Supplies and Other Parts
Obtaining Replacement Power Supplies and Other Parts
Please contact your nearest authorized Phonic distributor for all service and repair issues. You can locate a distributor in your area at http://www.phonic.com/where/. If you are in the USA, you may also contact us directly:
Phonic America Corporation 6103 Johns Road, #7 Tampa, FL 33634 (813) 890-8872 more
4.
Schematic Diagrams Are Not Available to Consumers
Schematic Diagrams Are Not Available to Consumers
Phonic does not release circuit/schematic diagrams to consumers, and advise users to not attempt any self repairs, as doing so voids all warranties. International (non-US) clients should contact their local Phonic distributor for service or repair. To locate Phonic distributor in your area, please go to our Online... more
5.
I want to use my Phonic product abroad
I want to use my Phonic product abroad
Some of Phonics gear have universal power supplies that allow voltages from 100V to 250V (50/60Hz) to be used without a hassle, but please check your users manual to be sure before using a unit overseas.
If you want to use any Phonic product in a foreign country with a different voltage range than specified on... more
6.
Looking up the RMA status of a product
Looking up the RMA status of a product
1. After loging into the Phonic RMA Website ( http://www.phonic.com/warranty/ ), you will find a “View Previous Requests” option.
2. After clicking on the “View Previous Requests” option, you can see all previously sent Warranty Requests.
3. When you... more
7.
Can I get a service manual / schematic diagram for ...?
Can I get a service manual / schematic diagram for ...?
As Phonic's service manuals and schematic diagrams offer proprietary information on our products, we do not release them to the public. For information on service and repairs, please contact your country's distributor. Their details can be found on www.phonic.com/where.
Customers in the United States can... more